Are you open on holidays?
Yep! We work holidays so you can enjoy your time off! However, all services are subject to an additional $10 per service on the following holidays:
- Memorial Day weekend (Saturday - Monday)
- Independence Day
- Labor Day weekend (Saturday - Monday)
- Winter holidays (December 24th - January 1st)
What is your service area?
We are headquartered near Lake Merritt, in Oakland. Our service area covers much of Berkeley, Emeryville, and Oakland. View our current service area map here.
How does this work?
A key hand-off will be arranged beforehand; regular walk or house visit clients usually provide a copy of the house key to their Floppy Ears caregiver that remains in his or her safekeeping. Most walks/visits occur during midday, between 11AM-3PM, although you may request a walk/visit at any time of the day or evening. Your Floppy Ears caregiver will arrive at your home during your requested time period, walk your dog(s) for the specified amount of time (please see our Services page for rates), poop-scoop along the way, and come home and lock up. The walk time begins from the moment we leave your property to the moment that we return. Your dog(s) will most likely receive treats unless otherwise instructed. House visits usually consist of bringing in mail and papers, taking out garbage and recycling, turning on/off lights, and having one-sided conversations with your pet(s).
What do you do to keep my home safe?
The safety and well being of your pet(s) and home is our top priority. We follow your standard safety procedures for your home: locking the appropriate doors, setting the alarm system, keeping the location neat and looked-after. Your house key will remain in the sole custody of Floppy Ears for the duration of the service and no copies are ever made without your permission. In the rare event that your personal caregiver needs another caregiver to substitute, you will be notified.
How are your rates determined?
Floppy Ears rates are customized to reflect both your needs and the appropriate compensation for your caregiver. You should not pay a high flat rate for the care of pets that you do not have, and a caregiver should be compensated fairly for the additional care that additional pets require.
Floppy Ears strives to be sensitive to the economic pitfalls of the gig/sharing economy and we do not believe you have to sacrifice quality service in order to maintain reasonable rates. We love what we do and that is why we do it; our rates are set simply to cover the bare minimum of time and resources.
What is Floppy Ears's cancellation policy?
Walk/house visit cancellations must be made by 10:00 PM PST the night prior to the walk/visit. Cancellations made afterwards may be subject to a cancellation charge of 100% of the original service fee. A cancellation is only valid if you have received confirmation from a Floppy Ears Caregiver. Cancellations (or appointments) may not be made via text messaging.
If you have not made a cancellation and we are unable to access your home at the time of service, we will attempt to contact you immediately. If we cannot reach you, you may be subject to a cancellation charge of 100% of the original service fee. Although Floppy Ears Pet Care does everything possible to avoid cancellations on the part of our Caregivers, should an emergency occur, you will be given as much notice as possible. Cancellations will be credited back the full payment if payment has already been rendered.
Will you watch my [insert non-dog, non-cat pet species here]?
Yes! Floppy Ears caregivers love all types of flora and fauna; we don't discriminate! If you have an unusual pet, we will be delighted to provide the same quality service for you. We will work with you to learn more about your pet and its special needs. Chickens, micropigs, goats, or succulents...we welcome them all! (Seriously, if you have a micropig, we need to talk.)